Grievances

Grievance tickets represent formal privacy rights requests submitted by data principals — for example, requests for data access, correction, or deletion. Each ticket is assigned a unique human-readable identifier in the format GRV-XXXXXXXX and progresses through a status lifecycle that you manage via the update endpoint.

All three endpoints authenticate with X-API-Key.

List grievances for a user

GET /grievance/user/{user_id}

Retrieve all grievance tickets filed by a specific user, ordered by creation date descending.

Path parameters

Parameter	Type	Required	Description
`user_id`	string	Yes	The `client_user_id` of the user whose tickets you want to retrieve

Headers

Header	Type	Required	Description
`X-API-Key`	string	Yes	Your tenant API key

Response

200 OK — an array of GrievanceTicket objects ordered by created_at descending. Returns an empty array if the user has no tickets.

Field	Type	Description
`id`	string	Internal UUID of the ticket record
`ticket_id`	string	Human-readable ticket identifier (for example, `"GRV-ABC12345"`)
`client_user_id`	string	Your application’s identifier for the user who filed the ticket
`user_id`	string or `null`	Internal user identifier, if mapped
`subject`	string	Brief summary of the rights request
`description`	string	Full description of the request
`category`	string	Category (for example, `"data_access"` or `"erasure"`)
`status`	string	Current ticket status (for example, `"open"`, `"in_progress"`, or `"resolved"`)
`attachment_url`	string or `null`	URL of any file attached to the ticket
`created_at`	string	ISO 8601 timestamp when the ticket was created
`updated_at`	string	ISO 8601 timestamp of the most recent update

curl --request GET \
  --url https://api.truConsent.io/grievance/user/usr_abc123 \
  --header "X-API-Key: YOUR_API_KEY"

[
  {
    "id": "c3d4e5f6-a7b8-9012-cdef-234567890123",
    "ticket_id": "GRV-A1B2C3D4",
    "client_user_id": "usr_abc123",
    "user_id": null,
    "subject": "Request to delete my account data",
    "description": "I would like all personal data associated with my account to be permanently deleted.",
    "category": "erasure",
    "status": "open",
    "attachment_url": null,
    "created_at": "2024-10-15T09:30:00",
    "updated_at": "2024-10-15T09:30:00"
  }
]

Create a grievance ticket

POST /grievance

Submit a new privacy rights request on behalf of a data principal. The API automatically generates a unique ticket_id and sets the initial status to "open".

Headers

Header	Type	Required	Description
`X-API-Key`	string	Yes	Your tenant API key

Body

Field	Type	Required	Description
`client_user_id`	string	Yes	Your application’s identifier for the user filing the request
`subject`	string	Yes	Brief summary of the rights request
`description`	string	Yes	Full description of the request
`category`	string	Yes	Category (for example, `"data_access"`, `"rectification"`, or `"erasure"`)
`attachment_url`	string	No	Optional URL pointing to a supporting document

Response

201 Created — the newly created GrievanceTicket. The ticket_id is auto-generated. status is always "open" on creation.

curl --request POST \
  --url https://api.truConsent.io/grievance \
  --header "X-API-Key: YOUR_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
    "client_user_id": "usr_abc123",
    "subject": "Request to delete my account data",
    "description": "I would like all personal data associated with my account to be permanently deleted.",
    "category": "erasure"
  }'

{
  "id": "c3d4e5f6-a7b8-9012-cdef-234567890123",
  "ticket_id": "GRV-A1B2C3D4",
  "client_user_id": "usr_abc123",
  "user_id": null,
  "subject": "Request to delete my account data",
  "description": "I would like all personal data associated with my account to be permanently deleted.",
  "category": "erasure",
  "status": "open",
  "attachment_url": null,
  "created_at": "2024-10-15T09:30:00",
  "updated_at": "2024-10-15T09:30:00"
}

Update a grievance ticket

PUT /grievance/{ticket_id}

Update the status or attachment_url of an existing ticket. At least one field must be provided. The ticket is identified by its human-readable ticket_id.

Path parameters

Parameter	Type	Required	Description
`ticket_id`	string	Yes	The human-readable ticket identifier (for example, `"GRV-A1B2C3D4"`), not the internal UUID

Headers

Header	Type	Required	Description
`X-API-Key`	string	Yes	Your tenant API key

Body

At least one of the following fields is required. Omitted fields are not modified.

Field	Type	Description
`status`	string	New status (for example, `"in_progress"` or `"resolved"`)
`attachment_url`	string	Updated URL for the supporting document

Response

200 OK — the full updated GrievanceTicket object.

curl --request PUT \
  --url https://api.truConsent.io/grievance/GRV-A1B2C3D4 \
  --header "X-API-Key: YOUR_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{ "status": "in_progress" }'

{
  "id": "c3d4e5f6-a7b8-9012-cdef-234567890123",
  "ticket_id": "GRV-A1B2C3D4",
  "client_user_id": "usr_abc123",
  "user_id": null,
  "subject": "Request to delete my account data",
  "description": "I would like all personal data associated with my account to be permanently deleted.",
  "category": "erasure",
  "status": "in_progress",
  "attachment_url": null,
  "created_at": "2024-10-15T09:30:00",
  "updated_at": "2024-10-15T10:05:00"
}

Errors

Status	Description
`400`	Request body failed validation, or no updatable fields were provided
`404`	No ticket with the given `ticket_id` exists (PUT only)
`500`	Unexpected server error